FAQs : Frequently asked questions
Here you will find answers to frequently asked questions
Do you have preferential rates?
Groups of more than 20 paying persons as well as car companies (regardless of the number) benefit from a reduced rate.
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Which means of payment are accepted?
- Cash in Swiss Francs CHF (Euro and other currencies are not accepted)
- Credit and debit cards (Mastercard, Visa, Amex, Dinner Club, JCR, Union Pay, Postcard and Maestro)
- Cheques are not accepted
Is it possible to pay by invoice?
Yes, groups can request a total bill for their visit.
Are there free parking spaces available?
Yes, free parking is available for CFK visitors. (indoor and outdoor)
Can the CFK be visited with a wheelchair or a buggy?
Yes, all our rooms are accessible with a wheelchair as well as with a buggy. Parking spaces with direct lift access are located in our car park.
Can I camp on the parking lots of the CFK?
Basically not. Please contact us in advance if you have any questions, we will find a solution together.
Can I take my dog/pet with me?
No. Dogs and pets are not allowed in the CFK.
Excluded are assistance dogs.
Is the CFK air-conditioned?
Yes, all our rooms are air-conditioned or heated by an automatic system.
How does a visit take place?
The visit begins with a film, then the visitors explore the main station and the model railway.
Once in the museum, visitors can move freely and stay as long as they wish. The CFK closes at 5 pm.
In which languages does the visit take place?
The film which you will see in the first part of your visit is in French with German subtitles.
In addition, each visitor receives an explanatory brochure, the "Visitors Guide", which is available in French, German and English.
How long does a visit last on average?
The average visitor time is about 1h30. As soon as you are in the museum, you are allowed to stay as long as you like until closing at 5pm.
Can I visit the CFK as a group?
Yes.
A preferential rate is available for groups of 20 or more paying persons. Please contact us for a reservation.
Is it possible to photograph or film during a visit?
Yes, the use of a camera (without flash) or camera during the visit is allowed. You can take pictures of yourself and your friends and share your experiences on your social networks. Don't forget to use the hashtag #cfk
Is it possible to visit the CFK beside opening hours for public?
Beside the public opening hours, it is only possible to visit the network privately by reservation.
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see private visits
Why isn't the CFK open to the public every day?
The operation of trains on such a network requires an enormous amount of maintenance. The technical team must regularly repair rail vehicles, clean and maintain rails and wheels.
When we are open to the public, our trains run for more than 7 hours and the model railway manufacturers did not necessarily foresee such intensive use. Therefore, our network is open to the public for a little more than a hundred days a year and to private visitors for another fifty or so days.
Are there safe-deposit boxes?
Yes, there are lockers available to keep your personal belongings safe. However, the CFK accepts no liability for theft or loss of objects.
Are there diaper-changing tables?
Yes, changing tables are available in the toilets by the cloakrooms in the basement of the CFK.
Is there any WIFI?
Free Internet access via WLAN is available on the entire CFK area. Please contact the reception to get the access code.
Is there a restaurant at the CFK?
No, but there's a cafeteria with vending machines for drinks and snacks.
Can I have a picnic at the CFK?
Yes, there are tables and chairs in the entrance hall near the cafeteria.
Is there a souvenir shop?
There's a little souvenir shop at the reception. All souvenirs can be purchased online.
THE ORGANIZATION OF EVENTS AT THE CFK
When is it possible to hold a private event in the CFK?
Beside public opening days and by reservation only.
How do I have to proceed if I want to organize a private event at the CFK?
Please contact us by mail: info@kaeserberg.ch or by phone: 026 467 70 40.